Exceed your expectations
Your business is ready for automation
Tell us about your business and ambitions; we’ll help you attain them
Sky's The Limit
We create unique campaigns to help your business grow
Let’s find solutions to your problems
About Us
Who is Clientcom Services?
Services Combination
Client Communication Services enables you to deliver email, voice, text and mobile app notifications that are smart, scalable and include a human touch thanks to our ability to combine automation with analytics
Creative Solutions
By working with Client Communication Services, your company will be able to communicate with its clients throughout the credit lifetime cycle. Quickly resolve fraud, collect outstanding debts, lower application abandonment rates, drive service renewals, increase upselling, and so much more
We Take It Step-by-Step
Our primary offering is centred around call centre services. A bad customer service experience can really affect longer term business interests. We specialize in inbound sales and customer service. Our high touch service difference starts with the first customer contact
We Keep It Simple
Our services help you through every step of the fulfillment process until your customers receive their beautifully packaged orders. The return on investment never ends, because our high touch service keeps your customers coming back for more
Our Services
We can do it all!
A Step-By-Step Roadmap To Success
All-in-one Solution
Let’s grow your business
Robust IVR and ability for multiple queues
Our IVR tree technology will allow you full flexibility to adapt your solution to your customer's needs
Automatic Call Distributor (ACD)
Our ACD system will automatically categorize any caller, and route them to the right agent or department
Customer Relationship Management Tool (CRM)
Client Communication Services's CRM is one of the best in the world, and is essential to keep track of your customer database
Real-time Reporting
See in real-time updated data on agents and the operation of your call centre
Digital Transformation
We can help you modernize and digitize all your business's operations in order to synchronize them to our call centre technologies
Skill-based routing
This technology will allow you to route every call to the agent with the best skillset to handle a specific situation, therefore increasing resolution for the end customer
more flexibility
Robust IVR and ability for multiple queues
360° customer support option
Our IVR tree technologies is extremely flexible and will easily adapt to your specific use case. If your organization requires even further adaptation, we can assist full integration through our own developers in order to offer our 360-degree support system
As an example, you may need a sales team which won’t deal with technical issues, while you will also have a technical team to handle support questions and will not deal with sales. Given the differentiation between tasks, it will be important to have the proper routing technologies to make your call centre as efficient as possible
categorize a caller
Automatic Call Distributor (ACD)
categorize a caller and automatically route A Call
Our ACD system will categorize any caller to the right agent with the best skillset to address their needs. As an example, all French phone numbers will automatically be routed to French-speaking representatives
Customers Database
Customer Relationship Management Software (CRM)
managing the program to see real-time stats
Our CRM solutions will greatly increase the efficiency of your operation in two major ways:
1. They will display all the caller’s information automatically during a call, which will help the agent better adapt to the customer on the phone
2. They will store all call logs and previous customer interaction history for future reference
real-time stats
Real-time Reporting
Ability for the supervisors to manage the program and see real-time stats
Through our technologies, you will be able to keep an eye at all times on the smooth running operations of your call centre. Our solutions provide real-time stats on every interaction from agents and supervisors, and monitors important KPIs such as Average Speed of Answer, Ticket Closing, Abandon Rates, Calls in Queue, etc.
Restructure Your Call Centre Workflows
Digital Transformation
Digitizing Every Part Of Your Business
Digitizing your organization’s processes will bring about fundamental changes to how your business operates, and result in greatly increased productivity.
Here’s how digital transformation works:
1. It unifies all your customer data to one central system
2. It brings all your different communication channels together
Route calls to the appropriate agents
Skill-based routing
Utilizing Agents As Effectively As Possible
We all have things we excel at, agents are the same. Our routing technologies will allow your organization to qualify and send any call to the agent most likely to properly addressing the customer’s needs. This will result in great increases in productivity for your organization
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